What is a pre-order?
- Pre-orders are orders for items that are not in stock currently but are expected to be available for purchase at a later date. The estimated arrival date for the item is displayed on the product page. If you submit a pre-order, the item will be reserved for you and mailed out to you as soon as the shipment reaches our warehouse.
- Item ship dates are subject to change
When will I be charged for my pre-order(s)?
- You're charged as soon as you purchase the item, no surprise fees will occur.
When will I receive my pre-order(s)?
- We’ll list the shipping date on the product page, and we'll send you a shipping confirmation email when the order ships. PLEASE NOTE: International Customers will have their orders held until all items are available. This helps us keep freight charges as accessible as possible.
- Every product on pre-order lists an expected arrival date. Our production department is in constant contact with our vendors to try to obtain the most up-to-date information possible. Once we know something has changed, we will update our listings and the information in your account.
- We would all like pre-orders to show up within the expected time frame, but unfortunately, the supply chain is still experiencing delays. The expected arrival date is an estimate; there are no guarantees for exactly when pre-ordered products will arrive. No compensation can be given for pre-orders that arrive late. We don't recommend pre-ordering products as gifts or for special occasions that are time-sensitive.
Where can I view my pre-order(s)?
- After you place a pre-order, you can view it on your orders page. If you’re not already signed into your profile, or if you purchased as a guest, you’ll need to enter your order number (from your order confirmation email) along with the email address you used to place the order.
Can I cancel my pre-order(s)?
- You can cancel most pre-orders at any time prior to their arrival at our warehouse. If you wish to cancel a pre-order, you will need to contact customer service to complete the cancelation. Please keep in mind that if you ordered another item with your pre-order, shipping will not be refunded.
When is [blank] expected to ship?
| Title | Estimated Pre-Order Ship Date |
|---|---|
| Blackout Graffiti Bomber Jacket | 3/20/2025-3/24/2025 |
| Street Vandal Sweatpants | 3/14/2025 |
Mar 5, 2025